Refund policy

Returns & Refund Policy

Last updated: 31 August 2026

At Mazano Ltd, we want our customers to shop with confidence. This Returns & Refund Policy explains how returns, refunds, cancellations, exchanges and customised products are handled.

This policy applies to products purchased directly from Mazano Ltd, including:

  • Workwear

  • Hi-vis clothing

  • Plain clothing and apparel

  • T-shirts

  • Hoodies

  • Jackets

  • Trousers and other clothing

  • Ready-made printed clothing

  • Print-on-demand clothing featuring designs created and sold by Mazano Ltd

  • Other eligible products offered through our online store

This policy does not affect your statutory consumer rights.

30-Day Return Policy

For eligible products, you may request a return within 30 days of receiving your order.

Our standard 30-day return policy applies to eligible products including:

  • Workwear

  • Plain clothing

  • Regular apparel

  • Ready-made printed clothing

  • Clothing featuring standard designs created and advertised by Mazano Ltd

  • Print-on-demand clothing featuring one of our standard advertised designs

  • Sale and discounted products, unless a lawful exception applies

A product is not automatically excluded from returns simply because it was printed after the customer placed the order.

Where a product features one of Mazano Ltd's standard designs offered for general sale, it is treated as a standard product for the purposes of our returns policy.

Return Condition

For returns made under our 30-day return policy, products should be returned in the same condition in which they were received.

Items should not have been:

  • Extensively worn

  • Washed

  • Damaged after delivery

  • Permanently altered

  • Printed or embroidered by the customer

  • Otherwise modified after delivery

Where applicable, original tags should remain attached.

Original packaging should be included where reasonably possible.

Customers may reasonably try on clothing to check the size, appearance and fit.

Proof of purchase may be required. This may include an order number, receipt, order confirmation or payment record.

How to Request a Return

Customers can return eligible products either:

1. By post or courier

or

2. In person at our physical shop during opening hours

To request a return, please contact:

Email: mazanoltduk@gmail.com

Please provide your order number and a brief reason for the return.

We will provide the appropriate return instructions.

Postal Return Address

Returns by post should be sent to:

Mazano Ltd – Workwear and Apparel
Ground Floor
181 Station Road
Swinton, Pendlebury
Manchester
M27 6BU
United Kingdom

Please contact us before sending your return so that we can correctly identify and process your order.

We recommend using a tracked delivery service and keeping your proof of postage until your return and refund have been completed.

In-Store Returns

Customers may also visit our physical shop during normal opening hours to return or discuss an eligible product.

Mazano Ltd – Workwear and Apparel
Ground Floor
181 Station Road
Swinton, Pendlebury
Manchester
M27 6BU
United Kingdom

Opening Hours

Monday: 9:30 AM – 6:30 PM
Tuesday: 9:30 AM – 6:30 PM
Wednesday: 9:30 AM – 6:30 PM
Thursday: 9:30 AM – 6:30 PM
Friday: 9:30 AM – 6:30 PM
Saturday: 9:30 AM – 6:30 PM
Sunday: Closed

Customers returning an item in store should bring:

  • The product being returned

  • Their order number

  • Receipt, order confirmation or other suitable proof of purchase

The same return eligibility conditions in this policy apply to in-store returns.

Change-of-Mind Returns

Eligible standard products may be returned within our 30-day return period if you simply change your mind.

Examples include:

  • Ordering the wrong size

  • Ordering the wrong colour

  • Deciding you no longer want the item

  • Changing your mind about a standard Mazano printed design

For ordinary change-of-mind returns, the customer is responsible for the cost of returning the product to us, unless we agree otherwise.

There is no restocking fee for eligible returns.

Mazano-Designed Printed Clothing

Mazano Ltd sells clothing printed with designs created or selected by us for general sale.

These products may include:

  • Printed T-shirts

  • Printed hoodies

  • Printed sweatshirts

  • Printed jackets

  • Other apparel carrying Mazano's standard advertised designs

Some of these products may be printed only after an order has been placed.

Where the design is one of our normal advertised designs and has not been personalised specifically for the individual customer, the product remains eligible for our standard returns policy.

Personalised and Custom-Printed Products

Different return conditions apply to products that are specifically personalised, customised or produced according to an individual customer's instructions.

Examples include clothing printed with:

  • A customer's company logo

  • A customer's business name

  • A customer's personal name

  • Initials

  • Customer-requested wording

  • Customer-supplied photographs

  • Customer-supplied artwork

  • Customer-supplied logos

  • A specially requested design

  • A unique layout requested by the customer

  • Other personalisation made specifically for that customer

Because these products are made specifically to the customer's requirements, they are generally not eligible for change-of-mind returns, cancellations or exchanges once production has begun.

If production has not yet started, please contact us as soon as possible. We will confirm whether the order can still be cancelled or changed.

This personalised-product exception does not affect your statutory rights.

If a personalised or customised product is:

  • Faulty

  • Damaged

  • Incorrectly printed

  • Different from the approved design

  • Incorrect compared with the customer's instructions

  • Not as described

please contact us and we will provide an appropriate remedy in accordance with applicable consumer law.

Faulty, Damaged or Incorrect Products

Please inspect your order after delivery.

Contact us as soon as possible if:

  • Your product is faulty

  • Your product arrives damaged

  • You receive the wrong product

  • You receive the wrong size compared with your order

  • You receive the wrong colour compared with your order

  • An item is materially different from its description

  • A personalised product has been incorrectly printed

  • Part of your order is missing

Please contact:

mazanoltduk@gmail.com

When contacting us, please provide:

  • Your order number

  • A description of the problem

  • Photographs where appropriate

Where a product is faulty, damaged, incorrect or not as described, Mazano Ltd will provide an appropriate remedy in accordance with applicable UK consumer law.

Where a return is required because the product is faulty, damaged, incorrect or because of an error by Mazano Ltd, we will arrange or cover reasonable return postage costs where required.

Nothing in this policy limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

UK Online Cancellation Rights

For eligible online purchases, UK consumers normally have the legal right to notify us that they wish to cancel their order within 14 days after receiving the goods, without having to provide a reason.

After notifying us of the cancellation, the goods should normally be returned within a further 14 days.

These statutory rights apply alongside our additional 30-day return policy.

Customers may reasonably inspect or try on clothing in the same way they could reasonably do in a physical shop.

If goods have been handled significantly more than is reasonably necessary and their value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.

Statutory change-of-mind cancellation rights may not apply to goods that have been made to the customer's specifications or clearly personalised.

Your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods remain unaffected.

Return Shipping Costs

Change-of-Mind Returns

For ordinary change-of-mind returns, including ordering the wrong size or colour, the customer is responsible for the return shipping cost.

Faulty, Damaged or Incorrect Items

Where a return is necessary because an item is faulty, damaged, incorrect or not as described, Mazano Ltd will arrange or cover reasonable return costs where required.

In-Store Returns

Customers may return eligible products directly to our physical shop during opening hours instead of posting them back.

There is no restocking fee for eligible returns.

Original Delivery Charges

Where required under UK statutory cancellation rights, we will refund the original standard delivery charge paid by the customer.

If you selected a delivery method that was more expensive than our standard delivery option, we are not required to refund the additional cost of the upgraded delivery service.

For returns made only under our additional 30-day policy after the statutory cancellation period has expired, original delivery charges may not be refundable unless:

  • The goods are faulty

  • The goods are damaged

  • The goods are incorrect

  • The goods are not as described

  • Applicable law requires otherwise

Sale and Discounted Products

Sale and discounted products are eligible for returns under the same conditions as other eligible standard products unless a lawful exception applies.

Purchasing a product at a reduced or sale price does not affect your statutory rights if the product is faulty, damaged, incorrect or not as described.

Exchanges

We do not normally operate a direct exchange service.

If you would like a different:

  • Size

  • Colour

  • Design

  • Product

the quickest option is normally to return the original eligible item in accordance with this policy and place a separate order for the replacement.

Personalised or customer-specific products cannot normally be exchanged because of a change of mind once production has begun.

This does not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.

Refunds

Once we receive your returned item, we will inspect the return.

We will notify you regarding the status of your refund.

If approved, the refund will normally be issued to the original payment method used to place the order.

Where statutory cancellation rights apply, refunds will be provided within the timeframe required by applicable UK law, normally no later than 14 days after we receive the returned goods or acceptable evidence that the goods have been returned, as applicable.

Once Mazano Ltd issues a refund, your:

  • Bank

  • Credit or debit card provider

  • Payment provider

may require additional time to process the refund and display the funds in your account.

If you believe an approved refund has not reached you, please contact:

mazanoltduk@gmail.com

Proof of Purchase

We may ask for reasonable proof that the product was purchased from Mazano Ltd.

Acceptable proof may include:

  • Order confirmation

  • Order number

  • Receipt

  • Payment confirmation

  • Other suitable evidence of purchase

Important Summary for Printed Products

For clarity:

Mazano standard printed designs:
Eligible for our normal return policy, subject to the conditions above.

Print-on-demand products using a normal Mazano advertised design:
Eligible for our normal return policy.

Customer's own logo, name, photograph, text or artwork:
Normally not eligible for change-of-mind returns once production has begun.

Faulty or incorrectly produced personalised products:
Customers retain their statutory rights and should contact us for assistance.

Contact Us

For questions regarding returns, refunds, cancellations, damaged products, faulty products or personalised orders, please contact:

Mazano Ltd
Workwear and Apparel

Ground Floor
181 Station Road
Swinton, Pendlebury
Manchester
M27 6BU
United Kingdom

Email: mazanoltduk@gmail.com

Contact No.: +44 7903032613

Opening Hours:
Monday–Saturday: 9:30 AM – 6:30 PM
Sunday: Closed