Shipping policy

MAZANO LTD – SHIPPING & DELIVERY POLICY

Last updated: 31 August 2026

This Shipping & Delivery Policy explains the processing, dispatch, delivery and collection arrangements for orders placed with Mazano Ltd.

It applies to eligible products sold through our online store, including workwear, clothing, footwear, Mazano-designed printed clothing, print-on-demand clothing and personalised/custom-printed products.

1. ORDER PROCESSING

Standard orders are normally processed within 1–2 business days after the order has been successfully placed and payment has been authorised.

Our normal processing days are:

Monday to Saturday

Orders are not normally processed on:

  • Sundays

  • UK bank holidays

Orders placed outside our normal processing days will begin processing on the next available processing day.

Processing time refers to the time needed to prepare your order before it is handed to the delivery carrier.

Processing time is separate from the carrier's delivery/transit time.

2. STANDARD UK DELIVERY

We deliver to supported addresses throughout the United Kingdom.

For standard UK delivery, the estimated carrier transit time is normally:

3–5 business days after dispatch.

For standard products that require 1–2 business days of processing, customers should therefore normally allow approximately:

4–7 business days from placing the order to delivery.

This is an estimate and not a guaranteed delivery date unless we expressly state otherwise.

The delivery estimate shown on the product page, checkout or order confirmation will apply where a different delivery timeframe is specifically stated.

3. PRINT-ON-DEMAND PRODUCTS

Some Mazano clothing is printed after the customer places an order.

This may include T-shirts, hoodies, sweatshirts and other clothing featuring standard designs created or offered by Mazano Ltd.

Where these products require additional production time, the applicable processing estimate may be shown on the relevant product page, during checkout or in the order confirmation.

Any stated delivery time begins after the product has been produced and dispatched unless expressly stated otherwise.

If no different processing period is stated, our normal order-processing information will apply.

4. PERSONALISED AND CUSTOM-PRINTED ORDERS

Products personalised with a customer's own:

  • Logo

  • Business name

  • Personal name

  • Photograph

  • Wording

  • Artwork

  • Graphic

  • Custom design

may require additional production time before dispatch.

Where applicable, we will provide or display an estimated production or processing timeframe before or after accepting the personalised order.

If a design approval or proof is required, production may begin only after the customer has approved the required design details.

Any delay caused by waiting for customer approval may extend the dispatch date.

Once production is complete, the applicable delivery/transit timeframe will begin when the order is handed to the carrier.

5. EXPRESS OR EXPEDITED DELIVERY

Where an express, expedited or other faster delivery option is available, the estimated delivery timeframe and additional cost will be displayed during checkout.

Availability may depend on:

  • Delivery destination

  • Product type

  • Stock availability

  • Whether the item requires printing or personalisation

  • The time the order is placed

Selecting an expedited delivery service does not necessarily shorten the production time required for a personalised or custom-printed item unless specifically stated.

6. SHIPPING COSTS & FREE UK STANDARD DELIVERY OVER £25

Applicable shipping charges will be displayed during checkout before the customer completes the purchase.

Shipping costs may vary depending on factors including:

  • Delivery destination

  • Delivery method

  • Parcel size or weight

  • Order value

  • Selected delivery speed

Free UK Standard Delivery Over £25

Mazano Ltd offers free standard delivery on eligible orders with a qualifying product value of £25 or more after any discounts or promotional codes have been applied.

The £25 qualifying amount applies to the value of eligible products in the order and does not include delivery charges.

The free-delivery promotion applies to standard delivery only. Express, expedited, next-day or other premium delivery services may be available for an additional charge.

The promotion applies to eligible delivery addresses in:

  • England

  • Wales

  • Most of Scotland

Additional delivery charges may apply to:

  • Northern Ireland

  • The Scottish Highlands

  • Scottish Islands

  • Isle of Man

  • Channel Islands

  • Other offshore or remote UK destinations

Where an additional delivery charge applies, the available delivery options and cost will be shown during checkout before the customer completes the purchase.

Personalised, custom-printed and print-on-demand products may qualify for free standard delivery where the qualifying product value is £25 or more and the delivery address is within an eligible area. Any additional production or artwork-approval time for these products still applies.

Oversized, unusually heavy, bulky or specialist items may be excluded from the free-delivery promotion where additional courier charges apply. Where this is the case, the applicable delivery charge will be shown during checkout before the customer places the order.

International orders are not eligible for the Free UK Standard Delivery Over £25 promotion. International delivery availability, methods and charges are calculated separately at checkout based on the destination.

The £25 threshold applies to each individual order and cannot be met by combining the value of separate orders.

Mazano Ltd may amend or withdraw this delivery promotion from time to time. Any change will not affect an order that has already been accepted under the terms that applied when the order was placed.

No mandatory shipping charge will be added after the customer completes checkout unless a change is specifically requested and agreed with the customer.

7. ORDER TRACKING

Where tracking is available for the selected delivery service, tracking information will normally be provided after the parcel has been dispatched.

Tracking information may be provided by email, through the customer's order information or directly by the delivery carrier.

Please allow some time after dispatch for tracking information to become active within the carrier's system.

8. SHOP COLLECTION

Where collection is offered for an order, customers may collect eligible orders from our physical shop:

Mazano Ltd – Workwear and Apparel
Ground Floor
181 Station Road
Swinton, Pendlebury
Manchester
M27 6BU
United Kingdom

Normal Opening Hours

Monday: 9:30 AM – 6:30 PM
Tuesday: 9:30 AM – 6:30 PM
Wednesday: 9:30 AM – 6:30 PM
Thursday: 9:30 AM – 6:30 PM
Friday: 9:30 AM – 6:30 PM
Saturday: 9:30 AM – 6:30 PM
Sunday: Closed

Where collection confirmation is required, please wait until we have notified you that your order is ready before travelling to the shop.

Customers may be asked to provide their order number, order confirmation or suitable proof of purchase when collecting an order.

Opening hours may occasionally change on UK bank holidays or because of exceptional circumstances.

9. INTERNATIONAL SHIPPING

We may offer international shipping to selected countries where international delivery is available through our checkout.

The countries currently available for international delivery will be determined by the delivery address entered during checkout.

Available shipping methods, estimated delivery times and applicable shipping charges will be displayed during checkout.

International orders are not eligible for the Free UK Standard Delivery Over £25 promotion.

International delivery times vary depending on:

  • Destination country

  • Delivery service selected

  • Customs clearance

  • Local postal or courier services

  • Public holidays

  • Other circumstances affecting international transport

Please ensure that your delivery address is complete and accurate.

10. CUSTOMS DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import VAT, local taxes, handling charges or other fees imposed by the destination country.

Unless we clearly state otherwise during checkout, these charges are not included in the price paid to Mazano Ltd and may be payable separately by the recipient.

Mazano Ltd does not control charges imposed independently by customs authorities or authorities in another country.

Customers are responsible for checking any applicable import requirements before placing an international order.

11. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing checkout.

If you notice an error after placing an order, contact us as soon as possible at:

mazanoltduk@gmail.com

If the order has not yet been dispatched, we will try to correct the delivery details where reasonably possible.

Once a parcel has been dispatched, we may not be able to change the delivery address.

If an order is returned to us because an incorrect or incomplete address was supplied, please contact us so that we can discuss the available options.

Nothing in this section affects rights that cannot legally be excluded.

12. MISSED OR FAILED DELIVERY

The delivery carrier may make additional delivery attempts, leave the parcel at an authorised location, deliver it according to the customer's selected delivery preference or direct it to a collection point.

Carrier procedures vary depending on the service used.

Customers should follow the carrier's tracking information and delivery instructions where applicable.

If a parcel is returned to Mazano Ltd following an unsuccessful delivery, please contact us for assistance.

13. DELIVERY DELAYS

Delivery dates and times are estimates unless we expressly agree that a specific delivery date is guaranteed.

Occasionally, deliveries may be affected by circumstances such as:

  • Carrier delays

  • Severe weather

  • Customs processing

  • Transport disruption

  • Public or bank holidays

  • Unexpected demand

  • Circumstances outside our reasonable control

If we become aware of a significant delay affecting your order, we will take reasonable steps to assist you.

For UK consumer orders, goods will be delivered without undue delay and normally within 30 days unless a different delivery period has been agreed with you.

Nothing in this policy limits any statutory rights you may have because of a significant delivery delay.

14. DAMAGED OR INCORRECT DELIVERIES

Please inspect your order after receiving it.

Contact us as soon as possible if:

  • Your parcel arrives damaged

  • The product inside is damaged

  • You receive the wrong product

  • You receive the wrong size or colour

  • Part of your order is missing

  • A customised product has been produced incorrectly

Please contact:

mazanoltduk@gmail.com

Please provide your:

  • Name

  • Order number

  • Description of the problem

  • Photographs where appropriate

We will investigate the issue and provide an appropriate remedy in accordance with our Returns & Refund Policy and applicable consumer law.

15. ORDERS THAT HAVE NOT ARRIVED

If your tracking information shows an unexpected delay or your order has not arrived within the expected delivery period, please contact us at:

mazanoltduk@gmail.com

Please provide your order number.

We may contact the delivery carrier and investigate the location or status of the parcel.

Please do not assume that a parcel has been lost solely because tracking information has temporarily stopped updating, as carrier scans can occasionally be delayed.

Where an order is confirmed as lost, we will deal with the matter in accordance with applicable consumer law.

16. DELIVERY AND CONSUMER RIGHTS

Nothing in this Shipping & Delivery Policy excludes or limits any statutory rights available to consumers.

For UK distance sales, Mazano Ltd will deliver goods without undue delay and normally within 30 days after the contract is entered into unless another delivery period has been agreed.

Our separate Returns & Refund Policy explains your rights and our procedures if you need to return an order.

Our Terms of Service contain additional terms relating to orders, payment, ownership, cancellations and our contractual relationship with customers.

17. CONTACT US

If you have questions about:

  • Shipping

  • Delivery

  • Tracking

  • International delivery

  • Shop collection

  • Delayed orders

  • Missing parcels

please contact:

Mazano Ltd
Workwear and Apparel

Ground Floor
181 Station Road
Swinton, Pendlebury
Manchester
M27 6BU
United Kingdom

Email: mazanoltduk@gmail.com
Telephone: +44 7903 032613

Opening Hours:
Monday–Saturday: 9:30 AM – 6:30 PM
Sunday: Closed